Test rooms being closed in Helpdesk

[FiRe]

Guide_Darcy : Fire1561 You want to know about msn policies regarding room closures?
Fire1561 : because I have read the code of conduct and there is nothing stated about test rooms being not allowed
Fire1561 : yes please
Guide_Darcy : Fire1561 We are sorry for the inconvience, but most likely, your room was closed due to a violation of the MSN Code of Conduct. Please review the COC at: groups.msn.com/conduct?pgmarket=en-us and make sure your room is in compliance.
Guide_Darcy : Fire1561 We strive to make the service safe and clean for everyone. In order to avoid having your room closed in the future please refrain for use of illegal or inappropriate names and topics.
Fire1561 : i have read it
Guide_Darcy : Fire1561 Room are closed for violating the msn code of conduct in the name or topic or if they contain any illegal activity.
Fire1561 : exactly
Fire1561 : so why should a room called test be a violation
Guide_Darcy : Fire1561 A room named test isn't a violation, but a room named test can get itself shut down.
Fire1561 : because..... ??
Fire1561 : wtf that doesn't make sense u idiot
Guide_Darcy : Fire1561 We apologize, but we have told you all we can about this particular issue. There are many people waiting in line right now so we must move on to the next person. If you have another question please feel free to re-enter this room. Thank you and take care Good bye
Guide_Darcy : Fire1561 Thank you for using the MSN US CHAT HelpDesk. We hope that the information we provided has been helpful. Have a wonderful day!
Guide_Darcy : Fire1561 Please feel free to return if you have any other US MSN Chat related questions.
Guide_Darcy has made Fire1561 a Spectator.

[w0rd]

Don't call MSN staff idiot's man, no matter how stupid they seem sometimes..

[FiRe]

probably why she specated me afterwards

[Tigarius]

I hate it when they do that.

[Lazer]

anything else we shouldnt call them word ?

they walk away crying after ive spoke to them!

[Draconis]

Hmm... here's a thought. The room was closed by Daneel, right? Why are you asking US Helpdesk about this, if the test room is in International section, and was closed by i-desk Staff?
Duh... you get ticked when you don't get the answers you want, but yet you ask the wrong people?
I've tried to keep quiet theough this, and laugh silently to myself... but consider these things...
Was anyone in the room currently messing with any MSN staff or MSN rooms?
Was anyone in the room participating in illegal activities on the server like taking rooms, flooding, or mass-creating channels (all those things that tend to irk MSN)?
Had anyone in that room, in the past several hours, done any of the above things? Remember... MSN Staff probably get busy, and come around to a room an hour or two after initial complaints...

I've gone through the COC a few times now, and no where in it does it say a Sysop or Admin need to offer explaination for a close. Yeah, it would help in these cases, but it's only optional. So don't go ranting off about them because you don't get the answer you want. Try looking at what could have actually caused it.
And also... if you look in the CP section, extreme team test room is not the only room with "test room" in the name... so that should make it obvious enough that there was something else involved than the name of the room.
Really people... suck it up. When other people complain about their room being closed, you laugh about it, and tell them to stop breaking the rules and be more careful. Now it comes back on you... take from your own advice.

[w0rd]

Sysop_Lazer said:

anything else we shouldnt call them word ?

It was advice Lazer.. treat them with a bit of respect, they're doing a job that can be stressful at the best of times

[Webagent]

it really doesnt get you anywhere to start calling names.. in fact it doesnt get you anywhere to ask a reason in US Helpdesk in the first place, they have standart answers for these kind of questions.

and if they dont give you a standart answer they cant answer it anyways and tell you to use the feetback email, unless youre asking the actual sysop that closed it, then you might have a small chance, but that depends.

and yes it must be stressfull having kids trying to be smart all day in there, it makes you press that kill button alot easier, and care less.. its really not in your favour to call msn staff idiot in there, you were lucky.

[Vertigo]

draconis....idesk isnt hosted half the time anyway.....my rooms in aus....and have to goto us helpdesk cause theres never anyone in idesk to help us

[Alexander]

msn are also banning people in test rooms for 24 hour silent bans, i recieved one in the main XT room also

[Alexander]

This was me using the ID Merlin...

Guide_Charles : •Merlin• Welcome to the MSN US CHAT HelpDesk. Thanks for waiting patiently. How may I help you today?
8Guide_Charles has made •Merlin• a Participant.
Welcome_Bot whispers to •Merlin•: Your opinion of the service you receive here is very important to us. After you have been helped, please help us improve our service by completing a short anonymous survey: msn.surveyhost.com/chathelp/
Welcome_Bot : The next person in line is:
•Merlin• : hello, could you please explain why some visitors of the eXtreme team chat room were silently given a 24 hour ban even though the eXtreme team are not in any violation of the msn code of conduct plz?
Guide_Charles : •Merlin• I'm sorry you feel that you've been unfairly banned from an MSN Registered Chat Room. We work hard to maintain an enjoyable atmosphere and our hosts follow the MSN Code of Conduct: groups.msn.com/conduct?pgmarket=en-us
Guide_Charles : •Merlin• Bans rarely last more then 24 hours and are usually just in that particular room. In the meantime, we have a great selection of other chat rooms to choose from or you could create your own chat room.
8Guide_Davin has joined the conversation.
•Merlin• : charles, but the bans wernt issued by hosts there...
•Merlin• : they were IP bans issued by msn staff members
Guide_Charles : •Merlin• I'm sorry that's all the information we have
Guide_Charles : •Merlin• Is there anything else we can help you with today?
•Merlin• : yep what is msn's policy on bots because i dont really know?
Welcome_Bot : The only chat program authorized for use on MSN is MSN Web Chat (http://chat.msn.com).
Welcome_Bot : Please do not ask the Guides questions about using bots or IRC. They will not be able to help you.
Guide_Charles : •Merlin• I'm sorry but we cannot help you obtain or use your own bot for use on our chat network. These bots are not created by MSN and their technology can present a security risk to your computer. Therefore, we do not support or endorse these applications.
Guide_Charles : •Merlin• Please do not ask us any further questions about using a bot on our network as we have no further information on them. However, if you need assistance entering one of our chat rooms, we'd be happy to help you connect to a room using our authorized Web Chat interface.
•Merlin• : ok well thx anyway, have a nice day
Guide_Charles : •Merlin• Thank you for using the MSN US CHAT HelpDesk. We hope that the information we provided has been helpful. Have a wonderful day!
Guide_Charles : •Merlin• please feel free to return if you have any other US MSN Chat related questions.
8Guide_Charles has made •Merlin• a Spectator.
Welcome_Bot whispers to •Merlin•: Thanks for visiting HelpDesk. I hope that the GUIDE (Guide_Charles) was able to help you.

ok now question time.... 1) why did he label the extreme team chat room as an MSN Registered room???

•Merlin• : hello, could you please explain why some visitors of the eXtreme team chat room were silently given a 24 hour ban even though the eXtreme team are not in any violation of the msn code of conduct plz?
Guide_Charles : •Merlin• I'm sorry you feel that you've been unfairly banned from an MSN Registered Chat Room. We work hard to maintain an enjoyable atmosphere and our hosts follow the MSN Code of Conduct: groups.msn.com/conduct?pgmarket=en-us

also he denies it all as usual...

and he also slandered bots and scripts and the makers names... "These bots are not created by MSN and their technology can present a security risk to your computer." a security risk? he is claiming our software contains malicious content...

[Freak]

Some do. we have seen scripts with backdoors in them before. MSN is trying to protect their users. mostly from the kinda stuff people see on irc. MSN doesn't have the safegaurds that the other networks have and in this are an easy target for kids. another reason is school is still out is many places and in that kids have more time on the network.

From what i gather so far MSN's solution seems to be to get rid of scripts and bots abilities to connect at all but in the end wont work someone will always find a way. what they should do i install a NickServ and ChanServ but it would be a wonder if the sysops would even have the knowledge of how to maintain and use these things. most guides training on the acuall system is just how to use their admin client and thats it.

It Will be interesting to see what MSN thinks of next

[Draconis]

A few things Alexander, since it's obvious that you have read nothing here so far.
extreme team test room is in the NL-NL market... that means that US Helpdesk and it's staff can't touch the room... they only have jurisdiction over EN-US rooms. So why whine and complain to them that your room was closed? Wouldn't it be obvious enough already that they have no info on the close or the reasoning behind it, and the bans that came with it?
Next... it's often a standard to, when closing a room that is a massive disruption to the service or the staff, ban the hammers in that room as well... since those hosts are indirectly supporting malicious use of chat.
Third.... yes, some scripts and bots ARE malicious and can cause a security risk. Anyone care to bring up how easy it is to code backdoors into a script? How about a VB bot? How many of you that run a bot like Viper or IRCDom look at the source code for it before installing and running it? Now, I know neither of these are actually doored, but have you considered how easy it would be? Explain to me where the security is in running a bot or script that you yourself did not develop and release.
And Freak (since you replied while I was typing this)... you would be surprised what some of those Guides (International... I know for a fact that US are untrained in anything more than click-and-chose) know. I think it can be evidenced in a way by the fact that they don't often even use macros in i-desk... personalized replies can show their own knowledge over the knowledge of the macro creator.
What will MSN think of next... dunno... last time scripts got out of control on their servers, the users were tossed into a world of webchat. Who really even wants to know what they plan next? :S

[Tulip]

um........when msn closes room, as in the aforementioned manner, there is good reason. the hosts need to take a reality check and watch more carefully. i was caught in ban and waited it out . some ppl are making mischief, i suspect some of these frequent these rooms. time to weed garden?

[Freak]

yes like several people joining idesk to ask the reason for the bans even though being in there while in the xt rooms is not allowed.

the testroom has gotten slightly outta hand lately one person comes in banlists half the room so in turn the users banlist that person i thought banlisting was not allowed.

The other day the room was closed while someone came in with a name taunting idesk and nobody banned them. i was working on something and i come back and daneel closed and that idiot was to bla^me for it

and why do i have to ^ the word blame